Nursing Homes

Health Care and Services:

• Can residents retain their personal physician if they wish?
• Will a resident be moved out of the facility if additional care is needed?
• Are rehabilitation programs and therapies offered, as appropriate?
• What are the policies on “do not resuscitate” and “advance directives”?
• If applicable, does the facility meet the Alzheimer’s Association criteria?
• Does the facility offer specialized programs or services?

Staffing:

• What is the facility’s staff to resident ratio on each shift & on weekends? Note: RI recently passed legislation requiring an average of 3.58 hours of resident care per day by 2022 and 3.81 hours by 2023.
• What is the staff longevity?
• How are prospective employees screened?
• What kind of training do new employees receive?
• Is staff trained to work with individuals with dementia or behavioral problems?

Accommodations:

• Is there adequate privacy and space in resident rooms?
• What personal possessions are permitted in resident rooms?  Is storage available?
• How are items protected from theft?
• Does each room have its own bathroom and shower or is it shared? If shared, by how many?
• What are the policies on transfer and relocation of residents?
• Are tv, cable, wi-fi and telephone included in the rate?,
• Does each room have it’s own heat & air conditioning thermostat? If not, where is the control?
• Are the bathing and food preparation areas clean and accessible?

Meals and Resident Activities:

• Are meals served in an appealing manner and at proper temperature?
• Are there food choices?
• Are there accommodations for special diets? (Kosher, Gluten Free, Vegan etc)
• Are snacks and drinks available between meals?
• Is there an active residents’ council?
• Are religious services or special events held at or outside the facility and what is scheduled?
• Are there activities offered everyday including evenings and weekends?

Family Visits:

• What are the facility’s policies concerning visitors?
• Are family members permitted to join relatives for occasional meals? Is there a fee?

Payment Policies:

• Is the facility approved to accept Medicare or Medicaid patients?
• What is the billing and payment policy?
• What is included in the daily/monthly rate?
• Are there any additional charges?
• How long will the bed be held if the resident is hospitalized? What is the bed hold fee?

Facility Environment:

• Visit both the rehab unit and the long term care units.
• Do the residents appear to be well cared for, properly groomed, and dressed appropriately for the season and time of day?
• Do staff seem to be friendly, caring and accommodating to residents, visitors and others?
• Do staff members respond promptly to resident’s requests?
• Is the facility clean?
• Are there strong odors in the facility?
• Is the facility well maintained, pleasing and cheerful?
• Are the exits clearly marked and accessible?

Survey Reports:

• When was the facility’s last survey conducted?
• Is the most recent survey report available in the facility? If so, where?
• Have cited deficiencies been corrected?
• If corrected, when and how were they corrected?
• How will the facility prevent them from recurring?
• If deficiencies are not yet corrected, what is the facility’s plan for correcting?